Smiles of Britain

 

The search for excellent customer service begins at

www.smilesofbritain.co.uk

Post your photos to win prizes, view the regional smiles map and celebrate excellent smiles

Should read!
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    Funky Business (Financial Times Series)
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  • Setting the Table: Lessons and inspirations from one of the world's leading entrepreneurs
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    by Danny Meyer

  • The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
    The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
    by Stephen R Covey
  • Gung Ho
    Gung Ho
    by Kenneth H. Blanchard

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Management Masterclasses

We aim to bring you the very best management and leadership master-classes.

Learning from the very best is a vital component of continuous development whether as an individual, a business or as an industry.

  • We will highlight the best taking place

  • We will help facilitate the development of a suite of master-classes making the brightest and best accessible.

  • Where we can secure funding from industry or government to support our ambitions we will - to minimise the cost of attending.

We will always have some places available on identified master-classes which we will make available courtesy of the National Skills Academy for Hospitality, contact natalie.martin@hospitalityskillsacademy.co.uk for more details.

 

Disney Institute returns for 2010

After last year’s resounding success, we are pleased to announce that the National Skills Academy for Hospitality is bringing the Disney Institute back to the UK this September. We have three courses over 5 days as follows:

Disney’s Approach to Leadership Excellence (13 & 16 September)
Disney’s Approach to Quality Service (14 & 17 September)
Disney’s Approach to Brand Loyalty and Inspiring Creativity (15 September)

NEW for 2010 – we also have Disney Institute WebCasts and a trip to the Disney HQ in Orlando.

For full details on the programmes, WebCasts and Orlando trip you can read the attached PDF brochure or visit the event website at

http://www.excellencefound-disney.co.uk

This year we have a fully paid for programme and no funded places. This means that you can book as many (or as few!) places as suit your needs – however if you were to book a table a day (i.e. 40 places) you would become an “Industry Partner” and enjoy preferential seating and co branding on all the event promotion and marketing activity.

For more details contact Christine Martin on 07810 884100 or

email christine@peach-factory.com

 

Last year we endorsed the Jim Sullivan Masterclass provided by Peach Factory & he is set to return this May:

U.S. Restaurant Guru Jim Sullivan

Jim Sullivan one of the most engaging and thought provoking exponents i have come across. His "Fundamentals: 7 ways to be brilliant at the basics of operations and leadership" is not to be missed.

 


Direct, funny, insightful and riddled with real operational experiences and examples you have to get your "Jimsights". Peach hope to try and make this an annual thing - but dont take the chance. Yes times are tough but this will be worth every penny.

 

Jim Sullivan is an award-winning restaurateur and best-selling author of Multi Unit Leadership: The 7 Stages of Building High-Performing Partnerships & Teams. Get his leadership e-newsletter and product catalog at Sullivision.com

See and hear Jim Sullivan in person at the his 2010 UK Workshop, at the Victoria Park Plaza, London, on 4 May. To book your place(s) go to Jim Sullivan back in UK - BOOK NOW 70% SOLD OUT

Or simply call Christine Martin direct on 01704 550383 or email christine@peach-factory.com

 

What industry leaders say....

James Horler, on last years workshop - "the most inspirational event I have been to for many years. Jim's approach is logical, sensible and relevant. It really does work and his delivery is outstanding. I just wish I had taken the rest of my team to see him. Fantastic!"

Tony Hughes - "It is a day you cannot afford to miss. Jim Sullivan will change the way you think about running your pub or restaurant business."